Lifetime Warranty

YES YOU HEARD CORRECT, WE DO OFFER LIFETIME WARRENTY!
We at Vanni Made pride ourselves for making the highest quality products that will last a life time. 

Lifetime Warranty Coverage

Our lifetime warranty covers any defects in material or workmanship under normal use during the lifetime of the product (Excluding natural blemishes and marks from the leather). If a Vanni Made product ever fails due to a manufacturing defect, we will repair or replace it, at our discretion, free of charge.

What Is Covered?

  • Manufacturing defects in materials and workmanship
  • Issues that arise under normal use and care of the product

What Is Not Covered?

  • Damage caused by misuse, abuse, or neglect
  • Damage resulting from unauthorized repairs or modifications
  • Normal wear and tear, including but not limited to scratches, dents, and fading
  • Damage from accidents or natural disasters

How to Make a Warranty Claim

  1. Contact Us: Reach out to our customer service team at Sales@vannimade.com to initiate a warranty claim. Please provide your order number and a detailed description of the issue.
  2. Evaluation: Our team will evaluate your claim and may request photos or the return of the product for further inspection.
  3. Repair or Replacement: If your claim is approved, we will either repair the product or replace it with a new one. In some cases, if the exact product is no longer available, we may offer a comparable alternative.

Shipping Costs

Customers are responsible for shipping costs to send the product back to us for warranty evaluation. If the warranty claim is approved, we will cover the shipping costs to return the repaired or replaced item to you.

Limitations

This warranty is non-transferable and only applies to the original purchaser. Proof of purchase is required for all warranty claims. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Customer Support

For any questions or assistance regarding your warranty, please contact our customer service team at: Sales@vannimade.com

 

Thank you for choosing Vanni Made. We stand by the quality and craftsmanship of our products and are committed to ensuring your satisfaction.